4 & 5 Star Service Recognition
59club have been rewarding individual excellence for many years, now 59club can boast that they are the only company working within the golfing industry that recognises, rewards and markets venues striving for and achieving 4 or 5 Star Service Standards.
The granting of the first ever 4star golf service awards in 2010 was a huge milestone in the golfing industry, for the first time golf venues can categorically state, and independently prove that they can deliver excellent service to match their golf course.
59club measures service at most of the leading golf venues in the country, collating and analysing much mystery shopper feedback data and results. By analysing trends of service levels throughout the country, we were able to set a fair and achievable benchmark for 4 and 5 Star Service Standards.
Achieving this level of service standard offers golf venues a totally unique marketing opportunity, marketing themselves as a recognised 4 or 5 star golf venue, an even more powerful PR tool for venues if they are the only club in the area, county, or country to have earned this prestigious accolade.
Golf Clubs achieving 4* Service Standards in 2011
- Sprowston Manor (Marriott)
- Breadsall Priory (Marriott)
- Herons Reach (De Vere)
- Dunston Hall (De Vere)
- Forest Pines (QHotels)
- Slaley Hall (De Vere)
- Carden Park (De Vere)
- Wychwood Park (De Vere)
- Spey Valley (Macdonald)
- The Belfry
- Oulton Hall (De Vere)
Golf Clubs achieving 4* Service Standards in 2010
- Mottram Hall (De Vere)
- Wychwood Park (De Vere)
- Cameron House (De Vere)
- Dunston Hall (De Vere)
- Slaley Hall (De Vere)
- The Belfry
- Forest Pines (QHotels)
- Breadsall Priory (Marriott)
Individual Service Excellence Awards
59club also recognises and rewards individuals and departments for Service Excellence in addition to the 4/5* Awards in the following categories:
- Most Improved: Golf Sales Team / Golf Operation Team / Golf Retail Outlet / Food & Beverage Experience
- Leading Individual: Sales Performance / Golf Operation Performance
- Favourite Course to Play
- Best Presented and Tastiest Food in Golf
- Friendliest and Warmest Atmosphere in Golf
- Most Memorable Golf Hole
- Most Picturesque Golf Course
- Best Greens
- Best Condition and Presented Golf Course of the Year
- Best Golf Retail Outlet
- Best Food & Beverage Experience
- Golf Sales Office Team of the Year
- Golf Operation Team of the Year
- Best Golf Service Venue of the Year
- Golf Group of the Year
“Investment in bricks and mortar do not sustain and grow reputations – it is people that build reputations. You may or may not be the ‘biggest and best’ in the area but you can definitely achieve, deliver and then maintain outstanding customer service.”
