59club, Setting the Benchmark for Customer Service Excellence
Member Surveys and Mystery Shopper Audits
59club is a unique Benchmarking Company focusing on ‘Member Surveys’ and ‘Mystery Shopper’ audits within the Golf, Leisure & Events industries. Endorsed by The PGA, 59club works with Golf & Leisure Clubs across the country to help develop, improve and maintain a high level of customer service, in turn increasing customer satisfaction, revenue and profits in the process.
In short, 59club will analyse and compare all key revenue streams coming into your club via detailed independent analysis of a visitors experience and / or a member’s survey. Whether you run your own individual Golf and / or Leisure Club, a small group of clubs or a national chain, 59club can provide a ‘Performance Analysis Tool’ enabling you to measure and compare your standards of Customer Service.
59club has the ability to make service level performance comparisons against your chosen competitors, other venues in your group, the best performing clubs and the rest of the industry. We are also the only company working within the golfing industry that recognise, reward and market venues striving for and achieving improved service levels.
"Investment in bricks and mortar do not sustain and grow reputations – it is people that build reputations. You may or may not be the ‘biggest’ club in the area but you can definitely achieve, deliver and then maintain outstanding customer service"