Customer Satisfaction Surveys

Utilise the my59 software to create, market & deliver online surveys to your Members, Visitors & Staff at the touch of a button.

my59 surveys provide an economical way of truly understanding the views of your customers, what is important to them and the degree of that importance. The results give you clear direction on ways to improve the 'experience' afforded to your Members, Visitors & Staff, vital if you are to successfully retain their loyalty.

Choose from a wide selection of pre-set templates with 'quick fire' questions that will determine how 'Experience' is rated at your club...complete with the facility to add your own specific questions enabling you to deliver a truly ‘bespoke’ survey.

 

Choose your Survey type:

 Select a desired template which contains a bank of pre-set industry specific questions that will determine how 'Experience' is rated at your club…complete with the facility to add your own 'custom' questions OR create a truly ‘bespoke’ survey entirely of your own making.

  • New Member Integration / Member Retention / Member Exit Survey
  • Retail Purchase
  • Golf Lesson
  • Custom Fit
  • Bespoke Survey
  • Customer Service Tracker - asks just 3 short questions which are to the point and very powerful, purely designed to trigger emotion and generate high response rates: These surveys measure and continually track your customer’s overall satisfaction, loyalty to your brand and willingness to recommend your products & services to others
  • Coming soon...HR suite to include New Staff / Annual Staff / Appraisal / Staff Leaver Surveys

The my59 survey tool is yours to use as often as you wish. You can deliver a survey to your entire customer base OR you might prefer to build individual surveys that are aimed at particular groups of customers and/or departments within your club, tailoring questions to their specific needs and aspirations.

 

The software is fully automated, it knows each time a customer visits, makes a purchase or joins the club and will automatically generate the relevant pre-set Satisfaction Survey.


To easily identify your service and facility strengths & weaknesses, you can sort the results into specific sections, for example: Lifestyle, Facility, Service, Food & Beverage, Staff, Bespoke Questions.

You can further filter all results to appreciate the differing needs of particular groups within your customer base. This enables you to highlight any groups that may be susceptible to leaving the club, promoting the necessary actions to help retain loyalty. Example Filters: Gender, Age, Golfing Ability, Membership Category, Seasonal Attendance, Duration of Membership etc.

With each pre-set question you chose to include within your survey, results can be compared to the best performing clubs and the rest of the my59 industry.

 

Some would say it is brave for a club to ask for its member’s views, we believe it is brave not to ask

after all it can cost around 6 times more to recruit a new member than it does to retain an existing one!!!