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Account & Training Executive

59club Europe South
(Portugal)

Remote with Travel

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About 59club

A Global leader in the provision of customer service analysis, offering mystery shopper audits, survey tools, and employee training within the Golf, Leisure, Spa, F&B, Retail and Hotel Industries. Market leading software and assessment criteria provides the resource to improve and maintain a 'sales & service' etiquette, in-turn increasing customer satisfaction, revenue and profits in the process.

59club was established in 2007, with a Head Office based in the UK. We are now operating in Continental Europe, the Middle East, Asia, United States, Canada and Australasia.

59club Europe South was launched in 2022 and has already established a true national footprint, with a presence in 8 countries.

Note - This role is a remote role with travel and business to be conducted across our territories in the south of Europe (mainly in Portugal). Ability to speak English & Portuguese fluently is essential. 

The Role

This is an exciting opportunity for an experienced professional - ideally from a golf, leisure and/or hotel background - to join 59club Europe South, supporting and developing a portfolio of ambitious partner venues committed to elevating their performance and refining the processes behind what they do.

As an Account & Training Executive, you will be one of the key ambassadors of our brand. You will work closely with partner venues to help them unlock commercial growth, enhance customer experience, and implement best-in-class operational standards.

This is a highly visible role requiring a confident communicator and educator - someone comfortable analysing and presenting performance data, delivering impactful training sessions, and building long-term, trusted relationships with industry leaders.

You will combine insight with influence: interpreting data to identify opportunity, guiding teams through practical improvement strategies, and proactively driving collaboration across golf, leisure and hospitality environments.

For the right individual, this role offers the opportunity to make a measurable impact within leading venues while representing one of the industry’s most recognised performance benchmarking and training brands

Main Duties & Responsibilities

Seek opportunities to develop the footprint and raise the brand profile of 59club within Golf, Recreation, Spa, Hotel and Dining.
Seek opportunities to develop the footprint and raise the brand profile of 59club within Golf, Recreation, Spa, Hotel and Dining.
Proactively manage relationships, contracts and outcomes with key stakeholders.
Proactively manage relationships, contracts and outcomes with key stakeholders.
Service a portfolio of existing clients in line with 59club account management protocol.
Service a portfolio of existing clients in line with 59club account management protocol.
Generate new business opportunities to achieve company established sales goals.
Generate new business opportunities to achieve company established sales goals.
Inspire, motivate and engage customers to maximize opportunities for collaboration.
Inspire, motivate and engage customers to maximize opportunities for collaboration.
Adhere to 59club account management procedures, CRM protocol and database controls.
Adhere to 59club account management procedures, CRM protocol and database controls.
Support marketing efforts.
Support marketing efforts.
Onboard new mystery shopper and survey clients.
Onboard new mystery shopper and survey clients.
Delivery of 59club’s education to partner venues, and industry trade associations.
Delivery of 59club’s education to partner venues, and industry trade associations.

Ensure the accuracy, timely delivery and presentation of a client’s monthly mystery shopper report.

Ensure the accuracy, timely delivery and presentation of a client’s monthly mystery shopper report.
Train, support and monitor 59club mystery shoppers, to ensure benchmarking audits are delivered to the agreed program and quality.
Train, support and monitor 59club mystery shoppers, to ensure benchmarking audits are delivered to the agreed program and quality.
Support the effective delivery of mystery shops (as required), attend 59club events and other industry networking events / trade shows.
Support the effective delivery of mystery shops (as required), attend 59club events and other industry networking events / trade shows.

Education & Experience

Minimum five (5) years’ experience in golf operations at seniorl level with evidence of effective leadership skills.
Minimum five (5) years’ experience in golf operations at seniorl level with evidence of effective leadership skills.
Preferably a college degree, or industry recognised equivalent.
Preferably a college degree, or industry recognised equivalent.
Experience and knowledge of Hotel & Leisure operations is desirable 
Experience and knowledge of Hotel & Leisure operations is desirable

Knowledge & Skills

Fluent in English and Portuguese is essential
Fluent in English and Portuguese is essential
A passion for customer service, and a background working within the industries supported by 59club.
A passion for customer service, and a background working within the industries supported by 59club.
A working knowledge of 59club’s benchmarking criteria (beneficial but not essential).
A working knowledge of 59club’s benchmarking criteria (beneficial but not essential).
A strong, established network and reputation in the industry is an asset.
A strong, established network and reputation in the industry is an asset.
A working knowledge of resort and/or club operations.
A working knowledge of resort and/or club operations.
Driving Licence essential.
Driving Licence essential.
A track record of delivering KPI’s including financials and business development.
A track record of delivering KPI’s including financials and business development.
Experience in the creation and delivery of employee training programmes.
Experience in the creation and delivery of employee training programmes.
Excellent communication and presentation skills (both written and verbal).
Excellent communication and presentation skills (both written and verbal).
Confident in promoting 59club products (to include outreach & cold calls, presenting data & contract terms) to achieve a successful outcome.
Confident in promoting 59club products (to include outreach & cold calls, presenting data & contract terms) to achieve a successful outcome.
Skilled in managing, administering and presenting large quantities of data.
Skilled in managing, administering and presenting large quantities of data.
IT literate, strong administrative and organizational skills.
IT literate, strong administrative and organizational skills.
Demonstration of a consistent work ethic, as this is an independent role.
Demonstration of a consistent work ethic, as this is an independent role.
Be able to work to a deadline and have flexible working hours.
Be able to work to a deadline and have flexible working hours.
Willingness to travel to meet the needs of the business (including overnight).
Willingness to travel to meet the needs of the business (including overnight).
Minimum five (5) years’ experience in golf operations at seniorl level with evidence of effective leadership skills.
Minimum five (5) years’ experience in golf operations at seniorl level with evidence of effective leadership skills.
Preferably a college degree, or industry recognised equivalent.
Preferably a college degree, or industry recognised equivalent.
Experience and knowledge of Hotel & Leisure operations is desirable 
Experience and knowledge of Hotel & Leisure operations is desirable

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