Become a Mystery Tester

Shape the best experiences in Australia & New Zealand Golf

59club's Mystery Shopping programmes are the driving force of Customer Service Excellence around the world. Our venues rely on quality feedback from trusted customers to shape their journey. 

We are creating a network of Mystery Testers who enjoy visiting venues, evaluating experiences, and providing honest feedback. 

If you have an eye for detail and passionate about improving member, guest & employee experiences in the world of Golf & Hospitality, we'd love you to join our team. 

Learn how it works...

Titirangi Hero

As used by leading Australian & New Zealand Venues

Mystery Shopper Benefits

Share Feedback That Drives Real Change

Your insights help improve service and quality for future guests, making a lasting impact on the industry.

Play Top Golf Courses for Free

Gain complimentary access to a variety of world-class, exclusive or members only venues and experience them like a true insider.

Savour Premium Dining & F&B Experiences

Enjoy gourmet meals and top-tier service at some of the best restaurants and clubhouses in the industry

Host Family and Friends at Elite Clubs

Share your passion for golf and hospitality by bringing guests along for unforgettable moments.

Mystery Shop While You Vacation

Make the most of your getaways by combining leisure with valuable insight — and get rewarded for it.

Network & Entertain Clients in Style

Impress business partners in a relaxed yet luxurious setting, ideal for meaningful connections.

"This year was my first year as a tester, and I was able to experience many of Sydney's finest courses
Mystery Shopper
Sydney, Australia
“Last year I turned a golf trip into a Mystery Shopping Holiday and all my golf expenses were covered.”
Mystery Shopper
Melbourne, Australia

 

How it works...

Apply

Fill out the form below. We will add you to our online platform where you will complete the Golf Visitor Experience module.

Certify

Complete a trial at your home club or local golf course. From your experience, feedback and training will be given and you can ask us questions, hear our stories and be part of Service Excellence. 

Shape Experiences

Play and enjoy some of the best golf courses & hospitality venues while completing the report.

Apply Now!

"It's amazing the difference good service makes, I used to think great golf was about how good the course was, now I am appreciating the simple things like being asked how my round was or did I enjoy the course today?."
Mystery Shopper
Gold Coast, Brisbane

Frequently Asked Questions

1. Do I get paid to be a mystery tester?

No — this is a voluntary role. However, we cover all on-site expenses for your visit, such as green fees, meals, spa use, or overnight stays where relevant.

2. Who can take part? Do I need to be a good golfer or have experience?

Anyone who is observant, reliable, and passionate about good service can take part.
Golfers should be able to play a full round confidently and know their way around a golf setting.

3. Can I bring someone with me?

Usually, yes!

For golf visits: you can bring up to 3 playing partners (sometimes 2, depending on the club).

For hotel, dining, or simulator visits: we cover on-site expenses for 2 people.

4. How often can I take part?

As often as your schedule allows — there’s no minimum or maximum. Some testers do one or two visits a year, others do several a month.

5. How do I get selected for a visit?

You’ll receive updates about available visits. Just let us know what suits you, and we’ll do our best to match testers with relevant venues.

6. What do I need to complete a report?

Just a smartphone or laptop — and your honest feedback. You’ll get full training before your first test, and reports are submitted online via our portal or app.

7. Do the venues know they’re being tested?

Yes — but they won’t know who you are, or when you’re coming.

8. Can I test outside my home country?

Yes. If you are a qualified tester and travelling overseas, it may be possible depending on availability.

9. What kind of feedback are you looking for?

Honest, specific observations about your experience — both positive and constructive. We provide a clear structure to guide you through the process.

10. What happens after I sign up?

First step to complete the online training. Then a trial test at your home club which we’ll use to discuss the process in more detail and once we’re happy you’re free to go and test.

Learn More about 59club

59club is the Industry leading Customer Service Analysts and Training Provider, operating within Europe, UK, Ireland, USA, Canada, Asia, Middle East & Africa, Australia & New Zealand.

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