Information on becoming a Mystery Tester

59club is a unique Benchmarking Company focusing on ‘Mystery Shopper’ audits and ‘Member Surveys’ within the Golf, Leisure & Events industries. The feedback from our testers provides a vital role in what is reported back to our clients to help them to develop, improve and maintain a high level of customer service, in turn increasing their customers satisfaction, revenue and profits in the process.

59club currently work with over 120 of the best golf clubs across the UK which includes The Belfry, Celtic Manor, Stoke Park, The Grove, Gleneagles plus all Q Hotel, Marriott and MacDonald resorts. We are also working with venues in Dubai & Abu Dhabi and Mallorca, as well as courses in Europe.  Click here to view the venues currently tested by 59club

We have two products that you can receive FREE golf from; they are:
1.    A Green-Fee Guest Experience
2.    Golf or Leisure Membership Enquiry & Show round

Green-Fee Guest Experience:
•    Reserve your Tee Time via telephone or on-line
•    Visit a 59club test venue  to assess the following areas: Reception / Pro Shop / Practice Facilities / Golf Course / Golf Bar (pre & post golf)
•    Complete an on-line multiple choice questionnaire within 48 – 72 hours which encompasses the following aspects:
      -  Staff Attitude & Interaction
      -  Staff Upselling Opportunities
      -  Facility Presentation & Condition
•    A report could take between 3 – 4 hours to complete
•    Receive refunds for your on-site expenses (T&C’s apply)

Golf / Leisure Membership Enquiry & Show round:
•    Make a telephone enquiry about becoming a ‘Member’
•    Attend a ‘Show round’ of the facility (generally an hour in duration)
•    Complete an on-line multiple choice questionnaire within 48 – 72 hours
•    A report could take between 2 – 3 hours to complete

To meet business demands, we are looking to increase our team of testers and are looking for select individuals who are reliable, have an eye for detail, a passion for good service and a positive, constructive way of communicating quality feedback. We currently have a test team made up of people from all walks of life, from Managing Directors and business owners to University graduates. It is important that all testers have experienced various levels of customer service from playing at an array of golf clubs over the years, hence are armed with the ability to identify and differentiate between good and bad service.

The quality of feedback and personal observations based on staff, facility and service is extremely important to us as a business and allows us to stay ahead of other competitor benchmarking companies.

If you are interested in becoming a 59club 'Tester' then contact us today to secure your place in the exclusive 59club tester network.

Anne Edwards

Become a Mystery Tester Enquiry Form

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