Become a Mystery Tester

Shape the best experiences in Golf & Hospitality

LMW Profile-1

Hello, and welcome!

My name is Lee & I am the General Manager of 59club Europe South and with my outstanding team we help venues across our region improve customer service in the hospitality and golf industry through action and accountability.

We are creating a network of mystery testers who enjoy visiting venues and providing honest feedback. As a tester, your feedback will help clubs and resorts enhance their guest experiences. If you are curious and passionate about improving business experiences, we invite you to join us.

We're looking for passionate golfers and travellers to experience exceptional venues and provide valuable feedback.

Venue Opportunities

Feedback that takes you places

Whether it's a championship golf course, a luxury hotel, a spa retreat, or a complete resort experience, you'll have the opportunity to discover incredible destinations while helping brands improve their customer journey.

Mystery Shopper Benefits

Share Feedback That Drives Real Change

Your insights help improve service and quality for future guests, making a lasting impact on the industry.

Play Top Golf Courses for Free

Gain complimentary access to a variety of world-class, exclusive or members only venues and experience them like a true insider.

Savour Premium Dining & F&B Experiences

Enjoy gourmet meals and top-tier service at some of the best restaurants and clubhouses in the industry

Host Family and Friends at Elite Clubs

Share your passion for golf and hospitality by bringing guests along for unforgettable moments.

Mystery Shop While You Vacation

Make the most of your getaways by combining leisure with valuable insight — and get rewarded for it.

Network & Entertain Clients in Style

Impress business partners in a relaxed yet luxurious setting, ideal for meaningful connections.

How it works...

Apply

Connect with a regional team using the form to understand how it works, ask us questions, hear our stories, and start your journey.

Certify

Complete a trial test within your region to earn your Mystery Shopper Certification.

Experience

Play and enjoy some of the best golf courses & hospitality venues while completing the report.

Frequently Asked Questions

1. Do I get paid to be a mystery tester?

No — this is a voluntary role. However, we cover all on-site expenses for your visit, such as green fees, meals, spa use, or overnight stays where relevant.

2. Who can take part? Do I need to be a good golfer or have experience?

Anyone who is observant, reliable, and passionate about good service can take part.
Golfers should be able to play a full round confidently and know their way around a golf setting.

3. Can I bring someone with me?

Usually, yes!

For golf visits: you can bring up to 3 playing partners (sometimes 2, depending on the club).

For hotel, dining, or simulator visits: we cover on-site expenses for 2 people.

4. How often can I take part?

As often as your schedule allows — there’s no minimum or maximum. Some testers do one or two visits a year, others do several a month.

5. How do I get selected for a visit?

You’ll receive updates about available visits. Just let us know what suits you, and we’ll do our best to match testers with relevant venues.

6. What do I need to complete a report?

Just a smartphone or laptop — and your honest feedback. You’ll get full training before your first test, and reports are submitted online via our portal or app.

7. Do the venues know they’re being tested?

Yes — but they won’t know who you are, or when you’re coming.

8. Can I test outside my home country?

We usually assign venues close to your location, but cross-border visits may be possible depending on availability.

9. What kind of feedback are you looking for?

Honest, specific observations about your experience — both positive and constructive. We provide a clear structure to guide you through the process.

10. What happens after I sign up?

First step is an orientation call with our regional manager. Then a trial test at your home club which we’ll use to discuss the process in more detail and once we’re happy you’re free to go and test.

"This year was my first year as a tester, and I was able to experience many golf courses in Spain and Portugal for 59club.
Mystery Shopper
Mallorca, Spain
"Becoming a tester gave me the opportunity to enjoy a fantastic holiday that I might not otherwise have experienced.''
Mystery Shopper
Portugal
"It was a rewarding experience that I would highly recommend to anyone considering becoming a tester.''
Mystery Shopper
Spain

Begin Your Experience

Learn More about 59club

59club is the Industry leading Customer Service Analysts and Training Provider, operating within Europe, UK, Ireland, USA, Canada, Asia, Middle East & Africa, Australia & New Zealand.

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