Shape the best experiences in Golf & Hospitality
Hello, and welcome!
My name is Lee & I am the General Manager of 59club Europe South and with my outstanding team we help venues across our region improve customer service in the hospitality and golf industry through action and accountability.
We are creating a network of mystery testers who enjoy visiting venues and providing honest feedback. As a tester, your feedback will help clubs and resorts enhance their guest experiences. If you are curious and passionate about improving business experiences, we invite you to join us.
We're looking for passionate golfers and travellers to experience exceptional venues and provide valuable feedback.
Feedback that takes you places
Whether it's a championship golf course, a luxury hotel, a spa retreat, or a complete resort experience, you'll have the opportunity to discover incredible destinations while helping brands improve their customer journey.
Camiral, A Quinta do Lago Resort
Spain
La Cala
Spain
W Hotel Costa Navarino
Greece
Finca Cortesin
Spain
Castillo Hotel Son Vida
Spain
Koko Restaurant
Portugal
The Hills golf course
Greece
La Magnolia Hotel
Portugal
Bovino Restaurant
Portugal
Mystery Shopper Benefits
Share Feedback That Drives Real Change
Your insights help improve service and quality for future guests, making a lasting impact on the industry.
Play Top Golf Courses for Free
Gain complimentary access to a variety of world-class, exclusive or members only venues and experience them like a true insider.
Savour Premium Dining & F&B Experiences
Enjoy gourmet meals and top-tier service at some of the best restaurants and clubhouses in the industry
Host Family and Friends at Elite Clubs
Share your passion for golf and hospitality by bringing guests along for unforgettable moments.
Mystery Shop While You Vacation
Make the most of your getaways by combining leisure with valuable insight — and get rewarded for it.
Network & Entertain Clients in Style
Impress business partners in a relaxed yet luxurious setting, ideal for meaningful connections.
How it works...
Apply
Connect with a regional team using the form to understand how it works, ask us questions, hear our stories, and start your journey.
Certify
Complete a trial test within your region to earn your Mystery Shopper Certification.
Experience
Play and enjoy some of the best golf courses & hospitality venues while completing the report.
Frequently Asked Questions
No — this is a voluntary role. However, we cover all on-site expenses for your visit, such as green fees, meals, spa use, or overnight stays where relevant.
Anyone who is observant, reliable, and passionate about good service can take part.
Golfers should be able to play a full round confidently and know their way around a golf setting.
Usually, yes!
For golf visits: you can bring up to 3 playing partners (sometimes 2, depending on the club).
For hotel, dining, or simulator visits: we cover on-site expenses for 2 people.
As often as your schedule allows — there’s no minimum or maximum. Some testers do one or two visits a year, others do several a month.
You’ll receive updates about available visits. Just let us know what suits you, and we’ll do our best to match testers with relevant venues.
Just a smartphone or laptop — and your honest feedback. You’ll get full training before your first test, and reports are submitted online via our portal or app.
Yes — but they won’t know who you are, or when you’re coming.
We usually assign venues close to your location, but cross-border visits may be possible depending on availability.
Honest, specific observations about your experience — both positive and constructive. We provide a clear structure to guide you through the process.
First step is an orientation call with our regional manager. Then a trial test at your home club which we’ll use to discuss the process in more detail and once we’re happy you’re free to go and test.
Begin Your Experience
Learn More about 59club
59club is the Industry leading Customer Service Analysts and Training Provider, operating within Europe, UK, Ireland, USA, Canada, Asia, Middle East & Africa, Australia & New Zealand.