15 FREE AUDITS
THIS SEPTEMBER
15 PLACES ONLY available to accurately measure your Member, Guest & Employee Experiences. Terms Apply.
Accurately Measure Your Experiences
59club Mystery Shopping is the industry's best way to understand how real customers experience your venue & facilities. Our audits offer unbiased feedback & unrivalled detail in all areas of Golf & Hospitality operations to accelerate operational and business performance.
Identify Training Needs
Benchmark Customer Experiences
Unlock Revenue Opportunities
Our Process Delivers Results
Every improvement begins with understanding where you stand.
Our proven approach helps organisations measure experience, benchmark performance, develop people and recognise excellence – creating a continuous cycle of improvement that drives better customer and commercial outcomes.
We offer audits that cover all areas of member, guest or employee experiences within the Golf, Dining & Hotel operations delivering evidence that informs every recommendation, shapes every development programme, and strengthens every improvement strategy we deliver.
Apply
Request your FREE trial visit by completing the form below
Connect
We'll arrange a discovery session to find the right Mystery Shopping Audit for the trial, organise trial dates, and answer any question you have about the process.
Trial Visit
Our team of Mystery Shoppers will conduct the audit & present us the report.
Results
We'll reconnect with you, fix a day to share your results & interpret your data.
As used by +50 venues within Southern Europe
Secure 1 of 15 Mystery Shopper Audits
Terms & Conditions
Yes. To proceed with the FREE Trial, a short agreement must be signed, authorising 59club to carry out the Mystery Shop service.
The FREE Trial will be conducted within 60 days of the contract being signed.
Yes. The Mystery Shop service fee is provided completely free of charge as part of this trial offer.
While the Mystery Shop fee is complimentary, any expenses required to complete the assessment must be reimbursed. These may include green fees, food and beverage costs, or accommodation expenses if a hotel Mystery Shop is selected, etc.
All eligible tester expenses should be reimbursed within 14 days of receiving the expense submission.
The FREE Trial is exclusively available to venues that have not previously participated in a 59club FREE Trial.
The results will be presented during an online review meeting. Permanent access to the full report is available upon signing an annual agreement with 59club.
The FREE Trial itself does not require an annual agreement. However, to gain permanent access to the report and continue benefiting from ongoing support, benchmarking and performance improvement insights, an annual agreement must be formalised.
Learn More about 59club
59club is the Industry leading Customer Service Analysts and Training Provider, operating within Europe, UK, Ireland, USA, Canada, Asia, Middle East & Africa, Australia & New Zealand.