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15 FREE AUDITS
THIS SEPTEMBER

15 PLACES ONLY available to accurately measure your Member, Guest & Employee Experiences. Terms Apply.
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59club Mystery Shopping

Accurately Measure Your Experiences

59club Mystery Shopping is the industry's best way to understand how real customers experience your venue & facilities. Our audits offer unbiased feedback & unrivalled detail in all areas of Golf & Hospitality operations to accelerate operational and business performance.

How does it work...?

Our Process Delivers Results

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Better Decisions
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Better People
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Better Experiences
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Better Performances

Every improvement begins with understanding where you stand.

Our proven approach helps organisations measure experience, benchmark performance, develop people and recognise excellence – creating a continuous cycle of improvement that drives better customer and commercial outcomes.

We offer audits that cover all areas of member, guest or employee experiences within the Golf, Dining & Hotel operations 
delivering evidence that informs every recommendation, shapes every development programme, and strengthens every improvement strategy we deliver.

Apply

Request your FREE trial visit by completing the form below

Connect

We'll arrange a discovery session to find the right Mystery Shopping Audit for the trial, organise trial dates, and answer any question you have about the process. 

Trial Visit

Our team of Mystery Shoppers will conduct the audit & present us the report.

Results

We'll reconnect with you, fix a day to share your results & interpret your data.

 

As used by +50 venues within Southern Europe

“Working with 59club has completely changed how we understand and improve our guest experience. The biggest impact has been gaining real, consistent insight into what our clients actually think - not what we assume. Regular visits and structured feedback allow us to identify trends, tackle issues, and make measurable improvements.''
Testimonials - EU South
Nuno Sepúlveda
Co-CEO DETAILS
“Arabella Golf was proud to be the first 59club client in Continental Europe over a decade ago. Their high-quality service training and ongoing communication have remained essential to our continuous improvement. Partnering with 59club will elevate your golf operations and drive outstanding results, ultimately leading to exceptional client satisfaction.”
Bernat Llobera
Bernat Llobera
Golf Director Arabella Golf Mallorca
''The insights and training sessions have been key to our progress. They gave us clarity, purpose, and a deeper understanding of how to continuously improve. Beyond the data, what I’ve appreciated most is how the process inspired our people, helping them take pride in their work and feel part of a shared vision.''
Marco Aquilino
Marco Aquilino
General Manager Marco Simone Golf & Country Club
''The training sessions have been super practical and engaging. Our team feels more confident and motivated, and you can see that reflected in the energy on the floor and the feedback we’re getting. If you’re thinking about working with 59club, I’d say go for it. They make it easy to improve, and the results speak for themselves.''
Joaquim Mora
Joaquim Mora
Director of Golf INFINITUM
“Working with 59club over the past year a has had a truly positive impact on our team and overall guest experience. For any property considering working with 59club, I would say it’s an invaluable partnership. The tools, feedback, and support they provide offer a clear roadmap to elevate both performance and guest experience.”
Arnau Sala
Arnau Sala
General Manager Pula Golf Resort
''Working with 59club has had a very positive impact on our team. 59club’s insights and training sessions have been key to improving service quality. If you're looking to achieve a real improvement in your customer experience, 59club is a highly valuable partner to consider. They provide clarity, direction, and practical tools to help you grow as a team, as a brand, and as an experience.''
Arturo Manzano Ferriero
Arturo Manzano Ferriero
Director of Golf Las Ramblas
''59club is a truly valuable partner for any golf club manager. It allows you to step back from the day-to-day and view your operation objectively, identifying opportunities for continuous improvement rather than seeing it as a one-time assessment.”
Gonzalo Goy
Gonzalo Goy
General Manager Real Club de Sevilla Golf

Secure 1 of 15 Mystery Shopper Audits

 

Terms & Conditions

Do I need to sign a contract to participate in the FREE Trial?

Yes. To proceed with the FREE Trial, a short agreement must be signed, authorising 59club to carry out the Mystery Shop service.

When will the FREE Trial be delivered?

The FREE Trial will be conducted within 60 days of the contract being signed.

Is the Mystery Shop fee included?

Yes. The Mystery Shop service fee is provided completely free of charge as part of this trial offer.

Are there any costs associated with the FREE Trial?

While the Mystery Shop fee is complimentary, any expenses required to complete the assessment must be reimbursed. These may include green fees, food and beverage costs, or accommodation expenses if a hotel Mystery Shop is selected, etc.

When must tester expenses be reimbursed?

All eligible tester expenses should be reimbursed within 14 days of receiving the expense submission.

Can any venue apply for the FREE Trial?

The FREE Trial is exclusively available to venues that have not previously participated in a 59club FREE Trial.

Will I receive a copy of the Mystery Shop report?

The results will be presented during an online review meeting. Permanent access to the full report is available upon signing an annual agreement with 59club.

 

Is an annual agreement required?

The FREE Trial itself does not require an annual agreement. However, to gain permanent access to the report and continue benefiting from ongoing support, benchmarking and performance improvement insights, an annual agreement must be formalised.

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Learn More about 59club

59club is the Industry leading Customer Service Analysts and Training Provider, operating within Europe, UK, Ireland, USA, Canada, Asia, Middle East & Africa, Australia & New Zealand.

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