No — this is a voluntary role. However, we cover all on site expenses for your visit, such as green fees, meals, spa use, or overnight stays where relevant.

There is a small tester administration fee for each test which is relevant to the value of the test.

Anyone who is observant, reliable, and passionate about good service can take part.

However if you are interested in golf testing, you should be able to play a full round confidently and know your way around a golf setting.

Usually, yes!

For golf visits: while all test venues do differ on, the whole you can bring up to 3 playing partners (sometimes 2, depending on the club).

For hotel, dining, or most other hospitality categories: we cover on site expenses for 2 people.

There is no set limit to how many mystery tests you can complete, and we encourage active testers to apply for as many suitable opportunities as they wish. However, some assignments can only be completed once by an individual tester, as repeating the same test could compromise the integrity of the mystery shopping programme.

It’s also important to remember that we have a large database of testers across the region, so we cannot guarantee that every tester will be allocated a test every month. Allocations are based on a range of factors, including location, profile, suitability, availability and the specific requirements of each assignment. The more opportunities you apply for that genuinely suit you, the greater your chances of being selected.

Test allocations are based on a combination of factors, including your location, profile, availability, suitability for the assignment and the specific requirements of each test.

Once you’ve completed the monthly allocation form, our team reviews all applications and selects testers who best match the criteria for each opportunity. As we have a large database of testers, applying for a test does not guarantee selection, only applying for tests you can genuinely complete and regularly responding to our monthly allocation emails will give you the best chance of being selected.

Just a smartphone or laptop — and your honest feedback. You’ll get full training before your first test, and reports are submitted online via our portal or app.

Yes — but they won’t know who you are, or when you’re coming.

We usually assign venues close to your location, but cross border visits may be possible depending on availability. In our region we cover a huge area including multiple locations within the Middle East and across Africa

Honest, specific observations about your experience — both positive and constructive. We provide a clear structure to guide you through the process, and the most important thing to remember is pictures!

Once you’ve completed your online application, your details will be added to our New Tester database and you’ll begin receiving our monthly test allocation emails as suitable opportunities become available. You can review the available tests and apply for the assignments that interest you and match your location and availability.

If you’re selected for a test, one of our team will contact you with the next steps and, for your first assignment, arrange an online tutorial to guide you through the testing process, our tester app and web-based system, and the specific requirements of your test. From there, you’re ready to enjoy the experience, complete your assignment and provide the detailed feedback that helps our clients improve their customer experience.