My59 Software

The Ultimate Management Tool...empowering YOU to deliver

Customer Satisfaction Surveys & Mystery Shopper Audits

Engineered by 59club to advance industry sales techniques & customer service principles...my59 software provides the expertise, mechanism and freedom to independently deliver customer satisfaction surveys & mystery shopper audits using 59club's industry leading benchmarking assessment criteria & survey templates.

59club’s market leading assessment criteria provides the resources to improve and maintain your ‘sales and service’ techniques, complete with the ability to compare your performance levels against your chosen competitors and the best performing clubs.

This best practice management tool pinpoints exactly what is required of your staff and their needs in terms of training and support.

Customer Satisfaction Surveys

Create, market & deliver your own survey online to members, visitors or staff...all at the touch of a button.

Choose how you wish to deliver your Survey:

  • Single Surveys: Create a survey that is automatically emailed to all invited participants that closes on your chosen date
  • Rolling Survey: Create a rolling survey that has no end date, enabling you to survey new participants at any time.  Their feedback will continually be added to the pool of data that the survey captures
  • Rolling Series of Surveys: Create a ‘series’ of rolling surveys, enabling you to send a batch of questionnaires in sequence at various timeframes

Choose your Survey type:

Select a desired template which contains a bank of pre-set industry specific questions…complete with the facility to add your own 'custom' questions OR create a truly ‘bespoke’ survey entirely of your own making!

  • New Member Integration / Member Retention / Member Exit Survey
  • Retail Purchase
  • Golf Lesson
  • Custom Fit
  • HR - New Staff / Annual Staff / Appraisal / Staff Leaver
  • Bespoke Survey
  • Customer Service Tracker - asks just 3 short questions which are to the point and very powerful, purely designed to trigger emotion and generate high response rates: These surveys measure and continually track your customer’s overall satisfaction, loyalty to your brand and willingness to recommend your products & services to others

The software is fully automated, it knows each time a customer visits, makes a purchase or joins the club and will automatically generate the relevant pre-set Satisfaction Survey.

Mystery Shopping Audits - as delivered by YOU

Measure your strengths & weaknesses, identifying operational & sales training needs for selected staff and targeted departments, as and when YOU wish, on an unlimited basis.

my59 allows a club manager or a subcommittee to select a trusted person to complete a mystery test

The software will train and manage your chosen tester

Choose from the following Audits:

  • Golf Visitor Experience
  • Group Golf Day Enquiry Call
  • Golf Membership Sales Enquiry - Call & Showround
  • Retail Enquiry
  • Retail Security Spot Check
  • Golf Lesson Experience
  • Golf Club Fitting Experience

Their report is hosted online and measured against 59club's benchmarking criteria for your analysis, assisting you to improve your customer journey, maximising future sales opportunities in the process.

my59 costs just £500 (+vat) per annum...

This will undoubtedly be the best return-on-investment you make this year!!!

To find out more about how my59 self-testing software will assist you visit:

www.my59online.com

View the my59 Tutorial Video below to find out more about my59

and how it will assist you to achieve Sales & Service Excellence at your club.