Be Our Next Mystery Shopper
Elevate Customer Service Excellence
59club’s Mystery Shopping program is the driving force behind exceptional customer service at golf clubs & resorts across the Nordic region. Every venue depends on high-quality, objective feedback in order to enhance the customer experience.
Hi there!
We’re expanding our network of Mystery Shoppers — could you be our next undercover golfer?
If you enjoy playing some of the finest golf courses in the north while helping clubs raise their standards, keep reading, and I might see you soon.
Best Golf Regards,
Sebastian Czyz,
Partner & GM, 59club Nordic
Mystery Shopper Benefits
Share Feedback That Drives Real Change
Your insights help improve service and quality for future guests, making a lasting impact on the industry.
Play & Dine at Top Golf Courses - for Free
Gain complimentary access to a variety of world-class, exclusive or members only venues and experience them like a true insider.
Invite Family and Friends to Elite Clubs
Share your passion for golf and hospitality by inviting some of your friends along for some amazing golf experiences.
How to become a Mystery Shopper
Apply
We look for golfers who are structured, have eye for detail & can produce a quality report. If that sounds like you, apply now and join our training & education day.
Training & Education
Join our online 1-hour training & education day. Following the training, you will complete a practice test and get 1-1 feedback. You will earn your certification to become a Mystery Shopper.
Get Certified
Complete your practice test & earn your 59club Nordic Mystery Shopper Certification. Once certified, you will be invited to our online private community.
Go Mystery Shop
Play & enjoy some of the best golf courses & resorts with your friends while completing a quality report.
Apply Now
Book our 1-hour virtual training with one of our specialist and learn how to become a mystery shopper.
Frequently Asked Questions
No — this is a voluntary role. However, we cover all on-site expenses for your visit, such as green fees, meals, spa use, or overnight stays where relevant.
Anyone who is observant, reliable, and passionate about good service can take part.
Golfers should be able to play a full round confidently and know their way around a golf setting.
Usually, yes!
For golf visits: you can bring up to 3 playing partners (sometimes 2, depending on the club).
As often as your schedule allows — we require a minimum of 2-3 tests per year, yet no maximum number of tests. Some testers do 2-3 tests per year, others do several a month.
Once you are certified, you will be invited to our private tester group. You will get to see the upcoming visits and select amongst them.
Just a smartphone or laptop — and your honest objective feedback. You’ll get full training before your first test, and reports are submitted online via our portal or app.
Yes — but they won’t know who you are, or when you’re coming.
Yes - we usually assign venues close to your location, but are you on vacation or want to test somewhere else across the world, that is an opportunity.
Honest, specific observations about your experience — objective feedback based on a set of criteria that you will be taught during our training.
First step is a training & education call with our regional manager. Then a trial test at your home club which we’ll use to discuss the process in more detail and once we’re satisfied with your performance, you will get certified and free to go and test.
Learn More about 59club
59club is the Industry leading Customer Service Analysts and Training Provider, operating within Europe, UK, Ireland, USA, Canada, Asia, Middle East & Africa, Australia & New Zealand.