Be Our Next Mystery Shopper

Golf, Hospitality, Hotel, Leisure & Spa

Become a Mystery Shopper

59club's Mystery Shopping program is the secret formula to super charging Customer Service Excellence in the US. Venues rely on trustworthy feedback to help shape and improve their customer journey. We are expanding our network of Mystery Shoppers... we need you!

Hi there! 

We’re expanding our network of Mystery Shoppers. Could you be our next undercover golfer?

Our goal is to improve customer service in the golf & hospitality industry.

We have a network of mystery shoppers who currently enjoy visiting venues around the US & overseas, providing objective and honest feedback based on their experiences.

If you’re curious about how you can get involved, we’d love to speak to you!

Best Regards,

Patsy & Logan

59club USA Business Operations Team

patsy and logan 2-1

Mystery Shopping Opportunities

Our most popular mystery shop is based on the golf visitor experience - you can play golf with friends & colleagues in exchange for feedback - closely followed by tests to evaluate a club's Golf Membership and Event sales teams.

In addition to golf, there are many other mystery shopping opportunities for you to enjoy, from overnight hotel stays to spa days, beauty treatments, dining and much more...

Mystery Shopper Benefits

Share Feedback That Drives Real Change

Your insights help improve service and quality for future guests, making a lasting impact on the industry.

Play Top Golf Courses for Free

Gain access to a wide variety of venues across the US & overseas and experience them like a true insider - from world-renowned venues to private, public, resort and daily fee properties.

Savour Premium Dining & F&B Experiences

Enjoy gourmet meals and top-tier service at some of the best restaurants and clubhouses in the industry.

Host Family and Friends at Elite Clubs

Share your passion for golf and hospitality by bringing guests along for unforgettable moments.

Mystery Shop While You Vacation

Make the most of your getaways by combining leisure with valuable insight and be rewarded for it.

Network & Entertain Clients in Style

Impress business partners & prospects in a relaxed yet luxurious setting, ideal for meaningful connections.

How to become a Mystery Shopper

Apply

Our mystery testers have a keen eye for detail, providing quality feedback based on their experiences. If this sounds like you, read on...

Onboarding

To prepare for your practice mystery shop, either:

Join our online 45-minute live training session.

OR

If you’re unable to attend the above, online training is available

 

Certification

Complete a practice test to familiarize yourself with our mystery shopping processes and audit criteria. You will then receive 1-1 feedback and earn your certification to become part of the 59club Mystery Shopping team.

Go Mystery Shop

Once certified, you'll then have the opportunity to apply each month for multiple mystery shopping opportunities at clubs and resorts across the US & overseas.

Here's what some of our 59club mystery testers have to say...

Get started today

Apply Now

Fill in our application for below and be on the lookout for an email with the next steps very soon...

Frequently Asked Questions

1. Do you cover travel expenses?

Travel costs, such as gas and overnight stays, aren’t covered by 59club.

2. Can I bring friends on the test?

For a golf visit, you’re welcome to bring up to three additional players with you (although in some cases the venue may prefer a maximum of two players). We’ll cover their on-site expenses.

For other experience tests (Hotel & Dining / Driving Range / Simulator), we cover the on-site expenses for up to two people.

For Spa and Health Club experiences, on-site expenses are covered for one person.

3. Is being a Mystery Tester a paid position?

Mystery Testers are volunteers, and while it isn’t a paid position, all on-site expenses are reimbursed.

4. Is there a minimum number of tests I need to complete in a 12-month period?

There’s no minimum requirement, so you’re free to request visits as and when your schedule allows.

5. Can I visit more than one venue each month?

Yes, you’re welcome to visit multiple venues within the same month.

6. How do I get chosen to visit a venue?

Simply email us with the test types and venues you’d like to request. The 59club team reviews all requests and allocates visits accordingly.

7. For the golf tests, do I need to have a handicap / be a good player / be a member of a golf club?

You don’t need a valid handicap or club membership. We simply ask that you’re a competent golfer who can complete a round in an acceptable timeframe.

8. Is training given before we can undertake a report?

Yes, full training is provided before you complete your first test of any type. Refresher training is also required if you haven't tested for some time.

9. How do I write my report?

You will submit your report using a combination of our smartphone app and our desktop tester portal. Your report is guided by detailed criteria and multiple choice questions to assist you.

10. Do I need any special equipment?

No special equipment is required. A smartphone with a camera, or a small portable camera, is all you’ll need to capture images of the venue.

11. Do the venues know that they are being tested?

Yes, venues are aware they are being tested; however, they won’t know who is visiting or when the visit will take place.

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Learn More about 59club

59club is the Industry leading Customer Service Analysts and Training Provider, operating within Europe, UK, Ireland, USA, Canada, Asia, Middle East & Africa, Australia & New Zealand.

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