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Become a Mystery Tester
59club's mystery tester programs are the secret formula for boosting customer service excellence.
Our partner establishments rely on quality feedback from trusted customers to improve their experience.
We're expanding our network of testers...
and we need you!
Hello!
I'm Colin, responsible for recruiting testers at 59club!
What motivates me on a daily basis is helping golf clubs and hotels to offer an irreproachable customer experience, by focusing on concrete action and feedback from the field.
Today, we're developing a network of mystery testers - curious, passionate people who enjoy visiting beautiful establishments and giving an honest, objective opinion on what they've experienced.
Your opinion really counts: thanks to your feedback, establishments can improve and offer an ever more memorable experience.
If you have an eye for detail and a desire to make a difference, then we'd love to have you on board.
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Advantages of the Mystery Tester
Share feedback that generates real change
Your observations will help our establishments to make lasting improvements to the quality of their welcome and services.
Play for free on exceptional courses
Access prestigious golf courses free of charge and enjoy an exclusive experience.
Enjoy fine dining in unique locations
Enjoy fine dining and attentive service in our partner restaurants and clubhouses.
Invite your loved ones for an unforgettable moment
Share the experience with family and friends in prestigious establishments.
Turn your weekends and vacations into mystery missions
Take advantage of your escapades to combine business with pleasure - your expenses are reimbursed.
And much more ...
How It Works ...
Take your first steps
Attend one of our introductory calls to meet the team and find out how it works. Ask your questions and join the Service Excellence movement.
Get certified
Complete our training courses, take a trial test and earn your certification to become an Official 59club Mystery Tester.
Exclusive experiences
Play and enjoy some of the best golf courses and upscale establishments while you fill out your report.
Frequently asked questions
No. All mystery shoppers are volunteers. However, all expenses incurred during the visit are reimbursed.
No. Transport costs, such as gas or overnight stays (excluding missions), are not covered by 59club.
For a golf test, you can bring up to 3 additional players (except in exceptional cases where the club prefers to limit the number of players to 2). Their on-site expenses will be covered.
For other types of test (hotel & catering, driving range, simulator, spa, etc.), on-site expenses are reimbursed for a maximum of two people.
No. You make visits according to your availability. Some testers visit once or twice a year, others several times a month.
Yes, you can make several visits a month to different establishments if you are available.
You send us your visit requests by e-mail. The 59club team then examines all requests and allocates jobs according to profile and availability.
Anyone who is observant, reliable and sensitive to quality of service can become a tester. However, a good level of play is required to complete a course in a reasonable time, while respecting the eiquette.
Yes, we provide comprehensive training before your first assignment.
You can complete your report in several ways: via our mobile app, on our tester web portal, or a combination of both.
No. All you need is a smartphone with a camera (or a small compact camera) to take a few shots of the establishment and your experience.
Yes, establishments know that an audit will take place, but they don't know the date or the identity of the tester.
Honest, precise, objective and constructive feedback - whether positive or negative. We guide you through a clear, structured evaluation grid.
We prefer assignments close to your home, but tests abroad may be possible depending on availability.
More about 59club
59club is the world leader in customer experience analysis and training for the golf and hospitality industries. We operate in Europe, the UK, Ireland, the USA, Canada, Asia, the Middle East, Africa, Australia and New Zealand.
