Global Awards Logo@300x

300 Guests • 125 Venues • 22 Countries

Celebrating 2@300x

Global Service
Excellence Awards 2025

25th - 27th August 2025
The Belfry Hotel & Resort

For over a decade, 59club has championed service excellence in golf, leisure and hospitality. In 2025, this commitment reached new heights with the inauguration of the Global Service Excellence Awards - a landmark event that united the industry's most exceptional properties and leaders under one roof to honour the very best in global standards.

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Eminent Collection

Honouring venues and individuals who have achieved and sustained world-class service for a minimum of 5 years.

 

Signature Collection

Celebrating the top 25 venues across the globe in delivering the highest global standards of service across every customer touchpoint. Organised by market to reflect the diversity of the global industry.

Global Managers

Recognising the world’s most visionary leaders across Golf, Operations, Retail, Agronomy, and Food & Beverage.

Golf Manager of the Year
Steven Young
Steven Young
Director of Golf, Fairmont Banff Springs, Canada
Golf Operations Manager of the Year
Franco Botha
Franco Botha
Director of Golf Operations, Jumeirah Golf Estates, UAE
Superintendent of the Year
Mike Bush
Mike Bush
Group Course Manager, St Mellion, England
Retail Manager of the Year
Dyootiman image
Dyootiman Pal
General Manager, eGolf Megastore - Al Hamra, UAE
Food & Beverage Manager of the Year
Jade Henderson
Jade Henderson
Hospitality Manager, The Lakes Golf Club, Australia

About Each Award

Eminent Collection

The Eminent Collection honours the leaders and properties who have demonstrated exceptional, long-standing levels of service excellence. This exclusive accolade recognizes a minimum of five consecutive years of award-winning performance.  

Signature Collection

A 59club Gold Flag is tough to achieve and is awarded based on their mystery shop scores and member or resort facilities. However, venues can be so different in business model, make up and size that for the first time we are recognizing the business models that are “private venues”, “Commercial venues” and “Destination venues” with single and multi-course sections in each.

These properties set the global benchmark for service excellence and innovation in their respective competitive sets.

Golf Manager of the Year

Recognised as the most outstanding operators in their regions, these Club Managers have elevated their facilities to new heights, through clarity of vision and operational mastery.

These Club Managers have redefined what regional excellence in golf operations looks like, leading with clarity, compassion and commercial acumen.

Whether it’s staffing, budgeting, customer satisfaction or facility development, they are tireless problem-solvers, reliable team-builders and trusted figures within their communities, making them the architects of regional success and custodians of their club’s future.

Click here to view the nominees...

Golf Operations Manager of the Year

These award-winning Golf Operations Teams have delivered the finest service experiences in their region - on and off the course. From arrival to the 18th green, their dedication to excellence defines the gold standard in golf hospitality.

This award celebrates the very best front-line teams in golf operations. Whether it’s anticipating guest needs, managing pace of play or simply providing a warm smile, their contribution is felt at every moment of the golfer’s journey.

These operations professionals are the heartbeat of the golf experience, and in their regions, no team does it better.

Click here to view the nominees...

Superintendent of the Year

These Superintendents have crafted some of the most breathtaking golf course conditions in their regions. Through precision, innovation and dedication, they’ve created championship-quality experiences that leave a lasting impression on every golfer who walks their fairways.

Each has mastered the balance between science and sustainability, data and intuition, leading teams that maintain world-class course conditions in the face of weather, traffic and operational pressure.

These individuals are strategic leaders, setting benchmarks for excellence while mentoring future talent. Their courses have become showcases of agronomic success and playability, drawing praise from members, guests and the broader golf community.

Click here to view the nominees...

Retail Manager of the Year

These managers have redefined retail within golf, delivering standout shopping experiences that lead their region. With sharp product insight, team energy and sales drive, they’ve built retail spaces that are both profitable and a joy to visit.

This year’s award-winning Retail Managers have created some of the most exciting and effective golf retail environments in their regions. Each has delivered a well-managed, visually impactful retail journey - from product curation to floor design. Their deep product knowledge and sharp merchandising sense ensure every item is placed with purpose and sold with confidence.

Their shops are not just commercial spaces - they’re hubs of style, convenience and excellence. These retail leaders have brought their club’s brand to life in-store, setting the regional gold standard for retail in golf.

Click here to view the nominees...

Food & Beverage Manager of the Year

Delivering the finest dining experiences in their region, our Food & Beverage Managers have mastered hospitality, ambience and revenue performance. Their leadership has turned every meal - before or after golf - into a highlight of the club experience.

This year’s winners have set a new benchmark for food and beverage excellence across their regions. Under their leadership, dining has become an integral part of the golf experience - known for impeccable service, elegant settings and thoughtfully curated menus.

These Food & Beverage Managers have turned their operations into destinations in their own right - truly among the best in golf hospitality.

Click here to view the nominees...

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