mystery shopping

See your business exactly as your customers do, and uncover missed revenue opportunities

59club’s Mystery Shopping Audits provide independent, benchmarked insight into how your enquiries, service delivery and customer journeys perform in the real world.

We don’t just measure service or experience. We reveal what’s costing you sales, revenue, and reputation, then support your team with targeted training to reach globally recognized standards.

Best Practice Criteria

Industry Benchmarks

Progress Tracker

Profit Calculator

Bespoke Results

Automated Analytics

Service Awards

Demographic Filters

Support Network

Industry-specific audit frameworks

Tailored to your business

Professionally trained mystery shoppers

Delivering consistent objective feedback

Real customer journeys

phone, online, and in-venue

Clear scoring, benchmarking and actions

For total universal clarity

Backed by the world’s largest CX database

For credible data-driven comparisons

Rewarding excellence

Regional and global recognition from your results

Enquiry Audit

Assess phone, email and online booking performance.

Mystery Visit

Experience your venue exactly as a customer would.

Actionable Insights

Receive clear scores, benchmarks and priorities.

Training & Education

Based on your audit results we'll recommend tailored training to up-skill the team and improve your performance

Reward

Every year, both globally and regionally we celebrate our best performers. We look forward to welcoming you to this celebration.